Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to
provide you with a good experience when you browse our website and also allows us to improve
our site.
Due to recent changes in law, all websites that operate across certain parts of the European Union
are required to obtain consent to using or storing cookies (or similar technologies) on your
computers or mobile device. This cookie policy provides you with clear and relevant information
about the cookies we use and the purposes for using those cookies.
This policy does not govern the collection and use of information collected
through etihadcargo.com. To review the privacy policies that apply to customers of the Etihad
Guest website, please refer to their Privacy Policy and Terms and Conditions.
For further information about this policy, please contact us.
A detailed list of all cookies which are used by our website can be found below.
COOKIE
NAME PURPOSE DURATION NECESSARY (Y/N) COOKIE DOMAIN CATEGORY DATA HELD BY COOKIE
EtihadCargo
Used to establish and
continue a user session
with the site.
20 minutes N .etihadcargo.com
Website login
using OKTA IDP
OKTA Session encrypted with
JWT
userProfile
Used to maintain the user
profile name and
associated groups for the
active users
20 minutes N .etihadcargo.com Website login
User profile names and groups in
OKTA
announcement-
session
Tells whether the
announcement is
already viewed by the end
user
Lifetime of the
session N .etihadcargo.com Website
Announcements
True or False information based
on announcement views
Your Consent
By continuing to use our website, you are agreeing to our placing cookies on your computer in
order to analyze the way you use our website. Please read this cookie policy carefully for more
details about the information we collect when you use this site.
If you do not wish to accept cookies in connection with your use of this website, you must
stop using our site.
What is a cookie?
A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of
your computer. Cookies contain information that is transferred to your computer's hard drive.
Key Concepts
First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain
placing the cookie. First-party cookies are those set by a website that is being visited by the user
at the time (e.g., cookies placed by www.etihad.com).
Third-party cookies: are cookies that are set by a domain other than that of the website being
visited by the user. If a user visits a website and another entity sets a cookie through that website
this would be a third-party cookie.
Persistent cookies: these cookies remain on a user’s device for the period of time specified in
the cookie. They are activated each time that the user visits the website that created that particular
cookie.
Session cookies: these cookies allow website operators to link the actions of a user during a
browser session. A browser session starts when a user opens the browser window and finishes
when they close the browser window. Session cookies are created temporarily. Once you close
the browser, all session cookies are deleted.A cookie is a small file of letters and numbers that are
placed on your browser or the hard drive of your computer. Cookies contain information that is
transferred to your computer's hard drive.
How to delete and block our cookies
You block cookies by activating the setting on your browser that allows you to refuse the setting of
all or some cookies. However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our site.
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue
cookies as soon you visit our site. Turning off or deleting cookies will not prevent device
identification and related data collection from occurring.
How to turn cookies off?
Internet browsers allow you to change your cookie settings. These settings are usually found in
the 'options' or 'preferences' menu of your internet browser. In order to understand these settings,
the following links may be helpful. Otherwise you should use the 'Help' option in your internet
browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
Can I withdraw my consent?
Once you have given us your consent to the use of cookies, we shall store a cookie on your
computer or device to remember this for next time. This will expire periodically (and in all cases
within 13 months). If you wish to withdraw your consent at any time, you will need to delete your
cookies using your internet browser settings.
For further information about deleting or blocking cookies, please
visit: http://www.aboutcookies.org/Default.aspx?page=2.
What personal information do cookies collect?
Generally, a cookie will contain a string of text that contains information about the browser. To
work, a cookie does not need to know where you are from, it only needs to remember your
browser.
Some cookies we use may store more personal information about you. However, this can be done
only if you yourself have provided the our website with that personal information.
What cookies do we use and why?
The cookies used on our site are categorised as follows:
Strictly necessary
Performance
Functionality
Targeting
STRICTLY NECESSARY
“Strictly Necessary” cookies let you move around the website and use essential features like
secure areas and shopping baskets. Without these cookies, services you have asked for cannot
be provided. Please note that these cookies do not gather any information about you that could be
used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to:
Remember information you have entered on order forms when you navigate to different
pages during a web browser session;
Remember the goods and services you ordered when you get to the checkout page;
Identify you as being logged in to our website;
Make sure you connect to the right service on our website when we make any changes to
the way the website works;
Route users to specific applications of a service, or specific servers.
Accepting these cookies is a condition of using the website, so if you prevent these cookies we
can't guarantee your use of our website or how the security on our website will perform during
your visit.
PERFORMANCE
“Performance” cookies collect information about how you use our website (e.g., which pages you
visit, and if you experience any errors). These cookies do not collect any information that could
identify you and are only used to help us improve how our website works, understand what
interests our users, and measure how effective our advertising is.
We use Performance cookies for:
Web Analytics: to provide statistics on how our website is used;
Ad Response Rates: to see how effective our advertisements are, including those pointing
to our sites;
Affiliate Tracking: to provide feedback on an anonymous basis to partners that one of our
visitors also visited their website. This can include details of any products purchased;
Error Management: to help us improve the website by measuring any errors that occur;
and
Testing Designs: to test different designs of our website.
Some of these cookies are managed by third parties, and you may refer to the third parties' own
website privacy notifications for further information.
By using our site, you accept the use of “Performance” cookies. Accepting these cookies is a
condition of using the website, so if you prevent them we cannot guarantee how our site will
perform for you.
FUNCTIONALITY
“Functionality” cookies are used to provide services or to remember settings to improve your visit.
We use Functionality cookies to:
Remember settings you've applied, such as layout, text size, preferences, and colours;
Remember if we've already asked you if you want to fill in a survey;
Show you when you're logged in to the website.
TARGETING
“Targeting” cookies are linked to services provided by third parties, such as 'Like' buttons and
'Share' buttons. Third parties provide these services in return for recognizing that you have visited
our website.
We use Targeting cookies to:
Link to social networks like Facebook, who may subsequently use information about your
visit to target advertising to you on other websites;
Provide advertising agencies with information on your visit so that they can present you
with advertisements in which you may be interested.
All of these cookies are managed by third parties, and you may refer to the third parties' own
By using our site, you accept the use of "Targeting" cookies. In some cases accepting these
cookies may be a condition of using the website; so if you disable/block them we cannot
guarantee how our site will perform.
More information about cookies
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses cookies, which are text files placed on your computer, to help the website
analyze how users use the site. The information generated by the cookie about your use of the
website (including your IP address) will be transmitted to and stored by Google on servers in the
United States. In case of activation of the IP anonymization, Google will truncate/anonymize the
last octet of the IP address for Member States of the European Union as well as for other parties
to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address
is sent to and shortened by Google servers in the USA. On behalf of the website provider Google
will use this information for the purpose of evaluating your use of the website, compiling reports on
website activity for website operators and providing other services relating to website activity and
internet usage to the website provider. Google will not associate your IP address with any other
data held by Google. You may refuse the use of cookies by selecting the appropriate settings on
your browser. However, if you do this, you may not be able to use the full functionality of this
website.
For more information about Google analytic cookies, please see Google's help pages and privacy
policy: Google's Privacy Policy and Google Analytics Help pages
Google have developed the Google Analytics opt-out Browser add-on for the Google Analytics
JavaScript (ga.js, analytics.js, dc.js). If you want to opt-out of Google Analytics, you can download
and install the add-on for your web browser. For more information, click
here: https://tools.google.com/dlpage/gaoptout?hl=en.
Adobe Analytics
This is a web analytics service provided by Adobe. This website uses Adobe analytics and onsite
personalization services cookies to measure your use of this website. You can find out more about
these cookies by clicking here.
Information about cookies
You can also find other useful information about cookie at: http://www.allaboutcookies.org
Behavioural Advertising
A guide to behavioural advertising and online privacy has been produced by the internet
advertising industry which can be found
at: http://www.youronlinechoices.eu and www.aboutads.info
Pixel Tracking and Audience Pixels
Pages of our websites and our e-mails may contain small electronic files known as pixels or web
beacons (also referred to as pixel tags, tracking pixels, java tags and clear gifs) that allow us and
our advertisers to:
Personalize the online services and marketing communications;
Collect statistics on our website and emails, for example to count users who have visited a
page or opened an email;
Verify system and server integrity;
Match ads to users; and
Allow you to take part in any contest or other promotional offers.
These pixels may collect personal information about you.
Spanish Data Protection Commissioner (AEPD)
Information on the AEPD cookie guide can be found on the AEPD website
at https://www.agpd.es/portalwebAGPD/canaldocumentacion/publicaciones/common/Guias/Guia_
Cookies.pdf. A detailed list of all cookies which are used by our website can be found here.
International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website
section: http://www.iccwbo.uk/pages/privacy
